Last Updated: August 1, 2016
This Privacy Statement covers the information practices of all Truveris-owned or operated Websites that link to this Privacy Statement, including: https://www.truveris.com; https://www.rxchoice.com and other websites that may be added by Truveris at any time (each, a “Website”).
INFORMATION WE COLLECT
Information About You
PII does not include “Aggregated Information” which is information or data we collect where the individual user identity has been removed. Aggregated Information helps us understand and analyze trends, user needs and other information to provide improvements to our Website(s) and Service Offerings.
We also collect “Non-Personal Information” when you visit our Website(s) or use our Service Offerings. “Non-Personal Information” means information that we cannot use to identify you. Non-Personal Information is not treated as PII unless we combine it with or link it to PII that you give to us.
Information About Others
You may have the opportunity to provide information about other individuals through our Website(s) or Service Offerings. If you give us PII for someone else, you must first obtain consent or have authority to consent for each such individual prior to providing his or her PII to us.
HOW WE COLLECT INFORMATION
We collect PII about you through a number of different ways when you visit our Website(s) or use our Service Offerings.
Information You Give Us
We collect PII that you give to us when you fill out a contact us form or the like on our Website, call or email us, register for an account under a Service Offering or otherwise use our Service Offerings.
When you access our Website(s) or use our Service Offerings using a desktop or mobile device, you may be prompted to enter your location or give us your consent to access your location (“Location Information”). If you use a mobile application for one of our Service Offerings, we may, with your consent, passively collect Location Information when our application is installed on your mobile device. You can change the privacy settings of your mobile device at any time to stop sharing your Location Information with us. Please note that certain features and functionality of the Service Offering may be affected or be unavailable if you do not share your Location Information with us.
Call Recording and Monitoring
Information We Collect Automatically
Even if you do not provide any PII to us, we automatically collect certain information about your use and interaction with our Service Offerings.
For example, when you visit our Website(s), our systems automatically maintain web logs to record data about all visitors who use our Website and stores this information in our database. These web logs may contain information about you including the following: IP address, type(s) of operating system you use, type of device you use, date and time you visited the Website, your activity and/or referring websites. We use your log information to troubleshoot problems, gather demographic information, customize your experience when accessing our Service Offerings and other business purposes.
Information Collected From Other Sources
We may receive information about you from outside sources and add or combine it with, your PII and/or Non-Personal Information, including information such as commercially available demographic or marketing information, which helps us provide better service to you and inform you of Service Offerings or other information that may be of interest to you.
How We Use Information Collected
We may use information we collect about you to:
- Administer tools and functionality on our Website(s);
- Administer and provide you with Service Offerings;
- Provide you with access to other offerings;
- Respond to your inquiries and send you administrative communications;
- Obtain your feedback on our site and our Service Offerings;
- Combine your information with other information, including without limitation, demographics, prescription drug pricing, or other Aggregated Information, for analysis, testing and other purposes;
- Statistically analyze or measure user behavior, activity and industry trends for testing or other purposes that may help us improve our Service Offerings;
- Provide you with related content, marketing and/or advertisements;
- Conduct research on and/or analyze Accounts or Website activities; or
- Send you personalized emails, offers, information and secure electronic messages pertaining to your Account, activities or related interests, including news, announcements, marketing, reminders and opportunities.
WITH WHOM DO WE SHARE INFORMATION
Disclosure With Your Consent
We may disclose your information with your advance consent to disclosure, which we may obtain in a number of ways, including:
- In writing;
- Online, by clicking on a link or button; or
- Pushing buttons on a phone dial pad.
When applicable to fulfill a request related to your use of our Website(s) or our Service Offerings, we may share your PII with third parties to fulfill such request(s) with your consent.
Disclosure Without Your Consent
In general, we may disclose your information without your consent to disclosure when we reasonably believe disclosure is appropriate in order to:
- Comply with the law (e.g., lawful subpoena or court order);
- Cooperate with or report to law enforcement agencies in investigations that involve users who use our Website(s) or Service Offerings for activities that are or may be reasonably perceived as illegal or illegitimate activities;
- Enforce or apply agreements that apply to our Website(s) or our Service Offerings; or
- Enforce or protect our rights or property or that of our Related Entities and affiliates, including respective officers, directors, employees, agents, third-party content providers, suppliers, sponsors, or licensors (e.g., to address allegations about fraudulent or unlawful activity related to use of a Service Offering).
We may share your information between our Related Entities where it is necessary to support, improve, develop or otherwise provide the Website(s) or Service Offerings to you.
Disclosure Related to Business Events
Information about our Visitors and Clients, including PII, may be disclosed as part of a merger, acquisition, public offering or sale of Truveris’ assets. It may also be disclosed in the unlikely event of insolvency, bankruptcy, or receivership in which personally identifiable information would be transferred as one of the business assets of Truveris.
WHAT CHOICES DO YOU HAVE
Updating/Removing Your Personal Information
If you provide us with your PII, we allow Visitors and Clients to easily adjust settings and manage the PII provided. You may correct or update any PII you have submitted at any time by Contacting Us.
If you have registered to receive Service Offerings and desire to delete all or some of the PII you have provided to us, please Contact Us to request deletion of your PII. Upon receiving your request, we will use our reasonable commercial efforts to delete your PII from our active databases, but please be aware that it may not be technologically possible to remove every record of the PII you have provided to us from our servers.
You can also customize how Truveris collects and uses your information as set forth below. However, you should note that your decisions on how to customize the collection of your information may impact the functionality or availability of the Website(s) and/or Service Offerings.
To opt out of future marketing or other promotional communications from Truveris, you may click on the unsubscribe link at the bottom of any marketing or promotional emails or Contact Us.
HOW WE SECURE AND PROTECT INFORMATION
We also urge you to take additional steps on your own to safeguard and maintain the integrity of your PII. For example, you should never share your login information for a Service Offering with other people and be sure to sign off when finished using a shared or public computer. We urge you to be aware that if you use or access our Website(s) or Service Offerings through a third-party computer network (e.g., employer, internet café, library) or other potentially non-secure internet connection, such use is not recommended and solely at your own risk. It is your responsibility to check beforehand on the privacy and/or security policy of your network prior to accessing the Website(s) or Service Offerings.
COOKIES & WEB BEACONS
What Are Cookies & Web Beacons?
A cookie is a small data file that certain websites write to your computer hard drive when you visit the website(s). These files identify your computer and record your preferences and other data about your visit to our Website(s) and/or websites you accessed before visiting our Service Offerings.
A web beacon is a tiny, often invisible graphic image displayed in a webpage, web-based document, or e-mail message. When the user’s web browser reads the code embedded in a web beacon, it can pass along the following information to us: IP address of the user’s computer or mobile device, date and time viewed, length of time viewed and type of browser used. Web beacons can also be linked to a user’s cookies and any personally identifiable information that may be stored in them.
Some cookies allow you to maintain continuity of navigation when viewing our Website(s) during one (1) online session (“Session Cookie”). After closing the browser, a Session Cookie simply terminates and is not stored on your computer hard drive thereafter.
Other cookies are saved and stored on your computer hard drive, so we can customize your next visit to our Website(s) by saving your settings, preferences, drug information and other information collected in a prior session. As a consequence, cookies are often tied to your PII when used by us.
We use information collected through cookies and/or web beacons as Aggregated Information to understand how our users use our Service Offerings, gauge traffic, troubleshoot and make adjustments to continually improve our Service Offerings.
What Are My Choices For Cookies?
If at any point, you would like to clear browsing data including cookies from our Website(s), you may select ‘Clear Recent Searches” on your browser settings, but this data may continue to be saved in our database.
We are committed to protecting the privacy of children and are committed to preventing the unintentional collection of Personal Information and Protected Health Information from children under the age of 13 in accordance with the Children’s Online Privacy Protection Act. Our Website(s) and Service Offerings are not designed or intended to attract children under the age of 18, and we do not knowingly allow individuals under the age of 18 to create accounts for our Service Offerings. A parent or legal guardian, however, may use one of our Service Offerings on behalf of a minor in their custody, subject to the terms and conditions of the Service Offering.
If you are the parent or legal guardian of a child under the age of 13, and you have reason to believe that your child has provided his or her own PII to us, you have the right to request the removal of that child’s PII from our database. In order to request such removal, please contact us. You will be required to verify your identity and status as the child’s parent or legal guardian in order to have their PII removed.
We do not control and are not responsible or liable for the security, authenticity, updates, accuracy of information, privacy policies, practices or otherwise of other websites or applications you might visit, interact with, or from which you might obtain services or products, even if you visit them using links from our Service Offerings. The purpose of the external sites is to provide Visitors and Clients with further outside resources and information to potentially help our Visitors and Clients, which may or may not be related to Truveris
Using our Service Offerings from outside the United States
Please be aware that if you access our Website(s) or use our Service Offerings from outside the United States, your information may be transferred to, stored, and processed in the United States. Also, certain features or services offered through the Service Offerings may be processed or administered from countries outside of the United States (e.g., offshore customer support). Laws in countries outside of the United States may vary in regard to privacy, data, and other matters; but Truveris upholds United States law to protect your privacy. By using our Service Offerings, you understand that your information may be transferred to remote Truveris facilities and the third parties with whom we share it as described in this Policy.
BY POSTAL MAIL
Attn: Privacy Officer
2 Park Avenue, Suite 1500
New York, NY 10016